Frequently Asked Questions
Axles & Cartage
Who is Axles & Cartage? add removeAxles & Cartage is a subsidiary of Ardova Plc. We are a team of highly efficient and knowledgeable professionals that run a trucking company. We ensure that the loading of your products is done in a safe environment, in the proper manner and delivered to the right destinations on time and in full.
What kind of products do you transport? add removeWe have trucks that can carry PMS, AGO, ATK, LPG and Bitumen.
How many trucks are in the fleet of Axles & Cartage? add removeWe started out with a fleet of 44 trucks but currently stand at more than 150 operational trucks.
How do you monitor the trucks, while in transit? add removeWe have world-class fleet monitoring systems that we use to track the efficiency of the trucks real time. We also have personnel dedicated to managing trucks from point of loading to delivery to ensure safety of the trucks and products.
Who are your customers? add removeGTL, Navgas, Ardova, IHS, PESL, ENYO
What states do you operate in? add removeWe plan to operate all over Nigeria. Currently we load from the South-East locations and Lagos.
Can you deliver to all parts of Nigeria? add removeWe deliver to all parts of Nigeria; however, we restrict deliveries to areas that have been evaluated to pose a security risk to the life of our driver and asset”
What is the maximum capacity of your trucks? add removeMost of our trucks come in 45,000 Liters capacity for PMS and AGO, for LPG we have 25 ton, for Bitumen we have 35-ton trucks.
Can I track my products mid-journey? add removeA client can raise request at any time to inquire the status or location of a delivery. With state-of-the-art technological real-time tracking solution, we can provide an update on the status of customers’ delivery.
How do you ensure the quality of the products? add removeWe ensure that the products’ owners provide Quality Certificates before we load; and in other cases, we conduct independent quality assessment to ascertain the quality of products.
How do I become a customer of Axles and Cartage? add removePlease send a mail to email@example.com and we will get back to you in a short while. Typically, the registration process (once you meet the requirements) gets completed within 24 hours.
Battery As A Service
What is Battery As A Service? add removeBaaS, as is a rental service whereby batteries are rented to customers with 0 – 4 hours access to grid (electricity), typically in the rural setting.
How can I benefit from Battery as a service? add removeAn indigene of the community in which the BaaS hubs are installed will benefit by coming to the hub to rent the battery of his choice.
Where is this service available? add removeBAAS is currently available in Gambari, Dada, Esin Ele, Odo Oba, Ele Esun, Elelu communities, Ogbomosho, Oyo State.
Where can I rent the batteries? add removeCan be rented at any Jaza Hub in the 6 locations stated above.
How much do I need to pay for this service? add remove₦200 for the 60Wh battery and ₦500 for the 180Wh battery. There are also weekly plans available. Please see table below:
Battery Daily Weekly 60Wh N200 N1600 180Wh N500 N2600
What is the difference between the two kinds of batteries? add remove180Wh is 3 times the capacity of 60Wh and will therefore last as longer if same load is placed on it.
How long do the batteries last for? add removeDepends on the usage; typically, no more than 48 hours
How do you charge the batteries? add removeThe batteries are charged at our Jaza hubs by solar-powered panels
Can I benefit from this service everywhere in Nigeria? add removeThe plan is to rollout beyond these 6 locations. WATCH THIS SPACE!!!
Can I make payments for multiple days in advance? add removeYes you can. You can also make use of our weekly plans.
Is there a discount attached for multiple batteries? add removeNone applies. Each 60wH battery costs N200 per day and N1600 per week; while 180Wh battery costs N500 per day and N2600 per week.
Can I use the battery to charge my phone? add removeYes.
How do I know the battery size I need? Can this be calculated when I get to the store? add removeYou can seek further advice from our Jaza stars on this.
What is Gas2Door? add removeGas2Door is Ardova’s initiative to offer convenience in the form of readily available cooking gas to customers in the comfort of their homes, with no hidden charges; and selling with well-calibrated equipment to ensure 1kg is 1kg.
Where can I access this service? add removeCurrently, we are strategically positioned to cover these areas of Lagos State (Epe, Sangotedo, Abijo, Lagos Island, Lekki, Bariga, Gbagada, Owode Onirin, Isheri-Magodo, Ibafo, Agege, and Iju) and Abuja FCT.
How do I make an order? add removeYou can call, send a WhatsApp message, or text the following numbers: 2349139338330, 2349139338331, 2349062515674.
Are there specific order times ? add removeYou can place orders anytime from 8 am- 3 pm Mondays through Fridays and 8 am-1 pm on weekends.
Can I swap my old cylinder with a Composite cylinder? add removeYou can only swap like for like. This implies that you can only exchange a composite cylinder with another composite cylinder, and a regular cylinder with a similar one.
Is this service available only for select customers? add removeCustomers with 12.5kg cylinders (and above), within our service areas are eligible for this service.
Who are your customers? add removeWe currently service over 3000 customers, which consist of homes, schools, hotels, estates, restaurants, and more.
Is Gas2Door a campaign open for a particular period? add removeGas2Door is a service we will continually offer to our customers to ensure quick, safe, and prompt delivery of gas to your doorsteps.
Can I place orders in advance? add removeDue to the Volatility of the LPG market, we would take orders for immediate supplies and keep our esteemed customers abreast of price changes and better ways to use this exceptional energy.
What makes AP’s grades of lubricant suitable for vehicles and machines? add removeOur Lubricants fully meet the International Standards for American Petroleum Institute (API), which speaks to quality grading standards and the Society of Automotive Engineers (SAE), which speaks to viscosity classification standards.
How can I confirm the standard on AP lubricant grades? add removeThe labels on the packs show the Performance level (API) and the Viscosity grade (SAE) of the AP lubricant. The Technical (Product) Data Sheets also give more information regarding the benefits, applications, specifications, and physical characteristics of the lubricant.
How can I identify the functionality of each AP lubricant grade? add removeFrom the labels, you can easily identify the functionality of an AP Lubricant grade. The Technical (Product) Data Sheets would give in-depth assistance in this regard.
Is AP lubricant engine oil specific? add removeYes. It specifies whether it could be used for either petrol, diesel, or both diesel and petrol engines.
Where can I get AP Lubricant. add removeOur lubricants can be found at any of our nearest AP service stations, Appointed Lubricants Distributors/Resellers. Please send a mail to firstname.lastname@example.org for more information on locations and prices.
Can I order for AP lubricants online? add removeFor registered customers, the order for lubricants can be done online and would be attended to.
Is AP lubricant ordered by cartons or pieces? add removeOrders are to be made based on the multiples of what makes up a full carton. For the 1Litre pack size, we have 12pieces in a carton. While for 4Litre pack size, we have 4 pieces in a carton.
Do AP lubricants have an expiry date? add removeThe shelf Life for lubricating oils (mineral or synthetic) and coolants is 5 years from the date of manufacture. While for grease (mineral or synthetic), it is 3 years from the date of manufacture.
Why do I need to use the same lubricant for my engine each time it’s serviced? add removeYou don’t have to use the same lubricant brand every time except if it is recommended by the OEM and the car is under warranty. Aside from that, you must use the same grade of oil (in terms of SAE and API) that is recommended by your car manufacturer. If you combine two different brands of motor oil, you could be at risk of damage.
Is it advisable to use different types of engine oil when servicing the same engine? add removeNo, it is not advisable. This is explained in the previous question.
How should I store and handle AP lubricants? add removeIt is advisable to store your lubricants within a temperature range of 00C to 250C, avoid exposure to light by keeping lubricants in their original metal or plastic containers, store lubricants in a dry location to avoid ingress of water, keep your lubricants sealed until the product is needed to avoid atmospheric contamination.
What does the label on the lubricant bottles mean? add removeBesides the brand and product name, it mentions the purpose for which the lubricant is intended.
Are there specific lubricants for gasoline and diesel engine? add removeThere are lubricants formulated primarily for gasoline (petrol) and secondarily for diesel engines and vice versa. In such cases, using the lubricants for both might not produce the optimal results so desired from the oil.
How can I differentiate a gasoline/diesel engine lubricant? add removeBased on their API classification which can be found on their labels. ‘S’ denotes spark ignition used mainly in petrol engines while ‘C’ denotes compressed air ignition for use in Heavy duty (on-highway and off-highway vehicles) Diesel engines.
How often do I need to change the lubricant in my engine? add removeThere is no hard and fast rule to this. With Modern Lubricants such as Synthetic engine oil, lubricant can be changed every 10,000Km or 12 months whichever comes first. However, such intervals should be reduced depending on the environment of usage and severe driving conditions. For the mineral-based multigrade engine oil, it is advisable to change your oil every 4000 to 5,000Km or 3 months. Again, there are no hard and fast rules to the latter. The same condition of usage as the earlier also applies.
Can I simply refill the lubricant tank, or do I have to change the lubricant? add removeIt depends on the scenario. You can decide to top-up (but must be the same lubricant grade used in servicing the car) if you have not reached your oil change mileage range. However, once that has been reached it is advisable to drain and change your lubricant.